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Quality, Safety and Environment

During the first half of 2009, the objectives scheduled by the Central Office for Quality, Safety and Environment (DCQSA) were pursued with excellent results.

Specifically, there were three principal targets: OHSAS I certification, which involved the Management System of the Spa, local Waste Management Services, Headquarters and the local departments of the District Heating Division.

On 8 April 2009, the Hera Group achieved its first OHSAS 18001:2007 certificate.

The second and third expiration for renewing ISO 9001 and ISO 14001 certification.

In both cases, upon completion of the two certification processes, the company recorded better results than previous experiences: zero major nonconformities and the minor nonconformities were reduced to one third of preceding years.

In addition, during the first half, in accordance with OdS No. 7, on 11 February, the Privacy Coordination Unit came under the direct control of DCQSA and the Director became the "Holder" pursuant to Legislative Decree No. 196/03. This consolidated the role of governance and control of company management systems under DCQSA.

During April, manager training activity on Health and Safety was completed at the worksites. At the same time, a tiered training course for supervisors and workers was given, which involved more than 5000 people.

During the first part of 2009, a significant impulse was given to the computerization of the management aspects of occupational medicine, documenting risk assessment and individual protective equipment.

All these activities were in addition to the ordinary activities of maintaining the Management System, such as reviews of procedures in place, internal and external inspections of suppliers, support activities for Local Operating Companies and Management Reviews.

All of these activities were in addition to the ordinary activities that DCQSA plans and executes to maintain the Integrated Management System of the Group. Obtaining certifications certainly takes a maximum effort, but this does not relieve us of the obligation to ensure continued improvement, a prescription in all three certification standards that we have adopted: 9001, 14001 and 18001.

Among the principal ordinary activities carried out, during the first half of 2009, DCQSA was mainly involved in

  • QSA inspections to ensure compliance of procedures and instructions prepared by various company organizations: during the first half of 2009, 33 procedures were submitted to DCQSA, for 31 of which a QSA compliance inspection was requested (93%).
  • Updating system documentation; 
  • Supporting company points of contact in monitoring supplier services: to date 100% of the planned audits (17 of 17 supplier audits) have been conducted, that is, 50% of the audit plan for all of 2009.
  • Supporting Facility Management in inspecting area supervision of TOCs: to date 100% of the planned audits (5 out of 5) have been conducted, that is, 71% of the audit plan for all of 2009.
  • Conducting internal audits: to date 100% of the planned audits for the first half year (23/23) have been conducted, that is, 59% of the audit plan for 2009 (39 inspections).
  • Etc.

In addition to the previously mentioned activities, some initiatives should be noted aimed at strengthening involvement and sharing between the various parties of the group operating in the same sector:

  • The management of emissions trading certificates, for which a specific task force on the subject comes together annually to analyze common problems and to align procedures and actions.
  • The management of significant accident analysis processes, which, like the above, has the objective of aligning the various RSPPs and QSA on the subject through the organization of technical workshops to find common tools.